jailcd2019-019: Understanding of Visitors Perceptions from Online Reviews of Thematic Parks in Bandung City, Indonesia

Abstract

Thematic parks are a means to encourage the diverse activities of the users as the theme of the park is made. The development of the park especially on the park as a public space through thematic design. Activity in the form of utilization in the existence of thematic park concept to user perception needs to be identified for find out how important and relevant a user is to perform activities in the park thematic based on theme of park. Online reviews have been recognized as influencing consumer decision-making and are seen as a valuable information based asset, in this case we try to use that method to collect of visitor’s perception of thematic parks in Bandung city Indonesia. In this paper, we using google reviews data to collect their perceptions about the thematic park in Bandung City. Opinion mining used for process of understanding, extract and process the textual data automatically to get the information contained in a perceptions sentence from online reviews. Expected data can be utilized as better information to development of thematic parks as a place of social interaction in public space either in terms of function, comfort, and utilization of thematic parks.